Building trusting client relationships
K client relationships

Business success is driven by client relationships that are productive and enduring. Whether you need help with informal networking, client meetings, phone calls or a full-on pitch we can help you build those critical relationships.

Communicating that you care and have the expertise to help them is the surest way to build trust, respect and likeability.


Productive client conversations – Half Day Session

  • Preparing for high stakes conversations

  • Active listening that moves the conversation towards yes

  • Messages that pass the “so what?” test

  • High-impact introductions

  • Building fluency and projecting composure

  • Positively expressive body language
  • Handling challenging questions and difficult customers with equilibrium


Pitching to discerning clients – Full Day Session

  • Pitch roles and priorities

  • Prepare messages that intrigue and inspire, rather than merely “sell”

  • Telling stories that are memorable and credible

  • Projecting poise and presence

  • Formal vs informal: Conveying ideas in a conversational way

  • Decoding negative cues and changing tack

  • Handling Q&A and tough questions

  • Filmed rehearsals and feedback

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Communication Means Limited 
Warnford Court, 29 Throgmorton St,
London EC2N 2AT

Email Helen:
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About us


helenlucasHelen Lucas helps leaders and senior managers use communication to build more effective relationships with colleagues, clients and other stakeholders, including the media.


jeremy adamsJeremy Adams is an experienced communications advisor and coach to business executives, non-profits and politicians.


Our approach


All our small group workshops and one to one sessions are structured with rigour, but low on theory and designed to engage sceptical participants.

Our sessions are fast-paced and challenging, with extensive use of video rehearsal and feedback. Participants will learn to distil and disseminate their key ideas using our proprietary message development tool.

We adapt the sessions according to the ability and requirements of the executives – and according to specific upcoming communication challenges, which we can plan for in the pre-session call.