Team Communication Workshops:

Powerful first impressions

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Sometimes the biggest opportunities crop up when there is very little time and a lot of pressure – a chance meeting with a prospective client, sharing a lift with a board member or chatting to a journalist at an event. It’s critical to be able to summarise your point of view, or introduce the firm with clarity, concision and conviction.

  • The unforgiving minute – introducing yourself and the firm

  • Reinforcing your intro with verbal dynamism and positive body language

  • Being memorable as well as credible

  • What is your elevator pitch?


Increasing your Influence with clients

A refresher for senior executives who already have solid client relationships, but recognise they need to widen their sphere of influence and deepen relationships with decision-makers. Topics determined by the participants’ particular interest, but could include:

  • Sharing thought-leading ideas and insight

  • Using social media to broaden your following

  • Giving more and showing you care 

  • Working harder to listen and understand their priorities


Active listening that gets results

Listening is the cornerstone of influence. Once you truly understand your counterparty you are in a position to inspire and persuade. It decreases defensiveness, builds trust and vastly decreases the chance of error and misscommunication.

  • Listening to build trust and project composure

  • The five levels of listening – do you really understand your counterparty?

  • High quality questions that move you towards “yes”


Handling tough questions and resistance

Preparing for challenging questions and resistance is crucial if you are to successfully articulate a new strategy, adopt new ways of doing things or argue for more budget.

  • Anticipating and preparing for tough questions and pushback

  • Bridging to get the conversation back on track

  • Staying composed under pressure


Feedback that promotes positive change

Constructive feedback can be the quickest route to improved team performance, but there are pitfalls. Too often it is awkwardly delivered, unclear and historic. This workshop helps you defuse some of these negative associates with feedback to create better working habits and greater professionalism.

  • Future-orient feedback to create more positivity

  • Encourage new perspectives and advice without defensiveness

  • Develop greater poise and presence

Effective emails

Organisations are increasingly reliant on email communication, but too few of these missives are sufficiently pithy, persuasive and on-point. Our short group workshop is a refresher for those with strong writing skills and a primer for those who need to significantly improve this skill.

  • Getting straight to the point – subject lines that grab attention

  • When (and when not) to use email

  • Addressing the “so what?” in the opening paragraph

  • Editing tips from the newsroom


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Communication Means Limited 
Warnford Court, 29 Throgmorton St,
London EC2N 2AT

Email Helen:
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Email Jeremy:
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About us


helenlucasHelen Lucas helps leaders and senior managers use communication to build more effective relationships with colleagues, clients and other stakeholders, including the media.


jeremy adamsJeremy Adams is an experienced communications advisor and coach to business executives, non-profits and politicians.


Our approach


All our small group workshops and one to one sessions are structured with rigour, but low on theory and designed to engage sceptical participants.

Our sessions are fast-paced and challenging, with extensive use of video rehearsal and feedback. Participants will learn to distil and disseminate their key ideas using our proprietary message development tool.

We adapt the sessions according to the ability and requirements of the executives – and according to specific upcoming communication challenges, which we can plan for in the pre-session call.